Customer Journey Traineeship

  • New
  • Graduates
  • Experienced profiles
  • ING
  • 2 years
  • Brussels
  • Work on challenging projects at ING with increasing responsibility
  • Have impact on millions of ING’s customers with your ideas
  • Be a process manager, product manager, formula manager and marketeer all-in-one
  • Become a teamplayer in an agile environment
  • Discover what you are good at.
  • Improve your leadership skills with > 20 days of tailor-made training
  • Launch your career immediately. You can start tomorrow.

Nicolas Gabre on being a Customer Journey Expert at ING

Dare to change. Discover yourself and the agile world of ING.

Questioning the status quo and setting off in a completely new direction. That’s exactly what ING intends to do. And that’s where you come in. We are looking for young talent to build a different bank. A bank that wants to grow and compete with the big technology companies. All this to give the end customer a better experience. Are you on-board?

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We don’t waste any time

You’ll be directly put to work as a Customer Journey Expert. For 24 months you’ll learn about all the different aspects of ING. Working on a variety of projects. With increasing responsibility. And, of course, ORMIT will coach you all the way. As it’s your journey too.

Projects with impact

A consistent customer experience from start to finish. Contactless payment. A new credit card specially for students. A better mortgage offer. New mobile banking features. With possible worldwide rollout scenarios too. That’s what we call impact!

A journey to your best self

A traineeship with ORMIT is a unique chance to discover what you’re good at while developing your leadership potential. Become the best version of yourself. Supported by a whole team of on-the-job coaches, mentors, trainers and talent development managers. The best basis for every career.

Give the customer the best possible experience


Create impact


Agile: A special kind of journey


What after 24 months?


Agile way of working? Never heard of it?

It means that you’ll find yourself in an environment with self-managed teams. Made up of people with different areas of expertise. Working together in squads where they determine together their goals and how to achieve them. Where ideas and actions are more important than function levels. Learn more about the agile world of ING. Check out the video:

agile ing.PNG

Get to know the agile world of ING

Do you have what it takes

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What we need from you!

  • You have a master's degree.
  • You want to redefine and improve the customer experience.
  • You have just graduated or have 1-3 years’ experience in sales, communication, marketing or project or process management.
  • Above all, you’re full of enthusiasm, daring, drive and passion.
  • You like to take the bull by the horns and don’t wait for the go-ahead.
  • You know what the customers need. And if you’re not certain, you make sure you find out.
  • In addition to Dutch or French, you are fluent in English.

What's next?

  1. Send us your cv to showcase your leadership potential.
  2. Answer some questions by video and complete some tests.
  3. Time for a real conversation. We welcome you for an interview.
  4. Next is the final assessment.
  5. Just a short contract review and… Off you go! Safe travels.
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Looking for a career in banking?

Then check in now. Only 6 of the 10 spots are still available. We’ll take you on an exciting journey along challenging projects and intensive personal development. Your mission? Create impact. Whatever you do.

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