- Meet our Experts
Cracking the Millennial at work code since 1999
Interview with Xchanges: Change League Magazine - By Katia.Pallini@insites-consulting.com and Hakim.Zemni@insites-consulting.com
Considering his front-row seat in the flow of starters into the professional world, we wanted to hear more about his view on the Future of Work. We met up with Thomas on a sunny August afternoon in the offices of InSites Consulting, Ghent.
Thomas De Wulf’s first encounter with ORMIT, where he is now Managing Director of Belgium, was, as he calls it, ’un coup de foudre’ (i.e. love at first sight). After working in the telecom industry for two years and realizing that a desk job was not how he wanted to spend his working days, he spotted an ORMIT advertisement in the newspaper that literally changed his life. The ad featured a mirror, which, when you looked into it, would show all these company names floating around you. This portrays the ORMIT concept, where a starter gets a two-year contract during which they work for different brands and companies and get a taste of a variety of roles, functions and company cultures. Founded in 1999, ORMIT was (and definitely still is) a pioneering and agile concept. Today, 18 years later, Thomas leads the Belgian unit and during our interview, it became apparent that his love for the ORMIT concept hasn’t faded.
“It is important to make them realize that there is a difference between their expectations and reality; even my job can sometimes be boring, administrative or executional. It might all seem strategic and impactful from a distance but in reality, strategy is just a small part of what I do on a daily basis.”
Q: How do you then bridge the perception gap between large corporations and start-ups?
What we do, for example, is apply the concept of ‘reverse mentoring’: we acknowledge the company might not be the leanest machine so we invite the ORMIT intern to a board meeting where they can get visibility and ventilate their perspective on what to improve and how. This is a good platform where they also hear why certain things are as they are in a company. You could say we involve them as ‘Millennial consultants’ and bring them context and perspective. During these sessions, we actively confront them with their doubts and offer them a new perspective. We basically show them the reality of running a business. We also make them understand that the grass might not be as green in other companies as they may think. Bringing this fresh look in the board meeting is very inspirational for management, but next to that trainees also learn a lot: how to bring across a message to a senior board and how to drive change internally.
Q: Millennials are often said to be a completely different workforce with their very own needs, compared to the youngsters of the previous generation, GEN X. Do you recognize that?
I don’t like to think in terms of generations and I recognize myself in many of the so-called typical GenY trends and aspirations. I don’t think this generation is fundamentally different from the previous one; basic human emotions are universal and of all times. What I do see is that the current young generation is maybe more daring and open towards management than we used to be. They expect transparency and open conversation. Recently, an ORMITer asked me what we do with our profits. The question took me by surprise; it is something I wouldn’t have dared ask management myself as a starter. And the real motivation behind that question was not so materialistic-driven as one might assume. The person was rather testing my transparency and openness on the subject. So, in essence, I do believe that today’s youth is maybe a bit more outspoken.
Q: Some believe today’s starters are much more materialistic and money-driven than previous generations: is this a cliché or the truth?
It’s a cliché, fortunately. At least we don’t see this happening at ORMIT. People of course want a salary in line with the market, but most importantly they want coaching: we invest in their personal growth and that’s what hooks them to the program, more than the money.
The same goes for work/life balance, also a trend attributed to GenY at work. But we don’t see that, partly maybe because we work with ambitious young starters in the early days of their careers. What we do see though, is that young employees need a purpose that motivates them, a reason for them to join a company and an organization with a solid mission. They also want sufficient coaching to guide them when things go wrong or when they find themselves not experienced enough to successfully manage a project. They also want flexibility and freedom: they want to decide when to work, where to work, whom to work with and how to work. And as long as the objectives are met, we are totally fine with that. I would advise all companies to go along with this need for flexibility if they want to keep their young workforce. Let them think ‘outside the boss’ :-).
Q: So, besides a fair wage, a clear purpose, coaching, openness and flexibility, how would you further advise to keep Millennials on board?
Today I think too many companies recruit just to recruit. Yet, the design of your candidate profile within your long-term strategy is crucial. It all starts at the recruitment; companies need to understand which profiles match their personality and context. Do you need a young generalist profile in a commercial role that wants change every two years or do you expect them to stay for five years for example? It is about matching who you are as a company, who you want to become and which candidate you want to hire. It’s about formulating a true Employee Value Proposition. Without merely looking at the hard criteria and the résumé. Today there still is a tendency to focus on people’s curriculum, the study choices candidates have made and the hard skills they have acquired. Yet I feel there should be a greater focus on what drives a person. Personally, I would rather see a candidate introducing themselves in a video than a CV.
“Today there still is a tendency to focus on people’s curriculum, the study choices candidates have made and the hard skills they have acquired. Yet I feel there should be a greater focus on what drives a person.”
Q: What is your biggest challenge today as the CEO of a company active in recruiting Millennials?
Our true bottle neck, like for other companies, is finding the talent with the ‘O factor’. Only 2% of those who apply for our program get through the ORMIT screening process, because we want to guarantee quality. 2% does not mean we only recruit the clever & bright, there is an additional layer that is extremely important, namely that candidates need to have the ‘O factor’. Those are people that are open, agile, have a positive attitude and a getting-things-done mentality. They have to be flexible, open to change and willing to question themselves. These characteristics are essential during the selection process. This is what makes them an ‘ORMITer’. Coaching is the common thread throughout the whole program. And this all starts with the selection process. During the assessment, we work with actors that construct a role play, after which the candidate is provided with personal feedback and we rerun the thing again. A crucial element there is to learn to what extent the candidate is open to feedback and to what extent they apply it in the iteration. This openness and tendency to feedback and growth is a core element of ORMIT and our program.
Q: Final question for you: having been active in the recruitment and talent industry for so long, which future workforce challenges should we already think about today?
Maybe the increased digitalization and the fact that many traditional models have been disrupted by new entrants who literally changed the rules of the game. Eventually this could even happen to us. Maybe personal coaching could be disrupted by artificially intelligent coach bots for example? Therefore, it is essential that we acknowledge change, stay critical towards ourselves, keep our eyes peeled and continuously listen to our customers and trainees. It is about embracing an open mind. So, yes, the future is going to be exciting and even the ‘people business’ could be disrupted significantly if we don’t embrace change and fail forward…